We take the health and safety of our homeowners and employees extremely serious and have…
During these times of sheltering in place, HVAC technicians continue to provide essential services. It’s more important than ever to keep your heating, cooling and plumbing systems operating optimally. At IT Landes in Harleysville, PA, we take the health and safety of our customers very seriously. That’s why we’ve initiated no contact service calls so that you can schedule the essential HVAC and plumbing installations, repairs and maintenance services you need with peace of mind.
What Are No Contact Service Calls?
Now that your family is home throughout the workweek, a fully functioning HVAC system is essential to your comfort. If your AC system is operating inefficiently, you can expect to see your utility bills soar.
No contact service calls are a protocol that IT Landes has developed to help keep you safe in your Harleysville home. This regimen allows us to complete service calls in your home without having any person-to-person contact with you or with any member of your household.
When you schedule an appointment with one of our HVAC technicians, our customer relations coordinator will gather all the pertinent information. This information will include your name, your address, your contact information and the issue that you want to address. The customer relations coordinator will then set up a convenient appointment time for you.
How Do No Contact Service Calls Work?
On the day of your appointment, you’ll need to leave an entrance to your home in Harleysville unlocked so that the IT Landes HVAC technician can enter without interacting with you. The HVAC technician will contact you when he or she is in transit to your home to find out which entrance you’ve designated.
Before entering your home, the technician will call you again to make sure that you’re still okay with this plan. During this phone call, the HVAC technician will review the issue that led you to request a service call and talk about the steps that may be necessary to address your issue. If for some reason, this phone call does not go through, the HVAC technician will knock on your door but remain at an appropriate distance when you answer it.
Once inside your home, the HVAC technician will tend to your issues while you and your family stay safe in another part of your home. The technician will keep you updated about what’s going on by telephone. Once the work is complete, the technician will let you know by phone and answer any questions you may have about the service. The technician will also review your invoice with you and email you a copy. You’ll receive one last phone call after the technician leaves to let you know that it’s time to resecure your home.
A HVAC Company You Can Trust
No contact service calls are one more way that IT Landes serves residential and commercial customers throughout Harleysville and the surrounding communities. We’ve been the go-to business for reliable temperature control, installation and plumbing services since 1929.
Our highly experienced technicians are familiar with furnaces, air conditioners and other temperature control equipment from practically every manufacturer. If you’re interested in upgrading your HVAC system to make it more environmentally friendly, talk to us about geothermal heating systems and solar-powered AC. We can also give you information about Energy Star equipment, which will save you money and lessen your carbon footprint.
Routine HVAC maintenance services are particularly important right now. The air filters in your AC system are your first line of defense against airborne particulate matter and the disease-causing microorganisms that lurk in dust. We offer service contracts, which can help save you money on necessary preventative maintenance. When you have an ongoing service contract, you’ll never have to remember to contact us to set up a maintenance call because we’ll contact you.
Our Gold Shield Comfort Agreements will catch any issues that are going on with your HVAC system before they have the chance to develop into costly repair problems. We’ll change your air filters, check your thermostat, clean your vents, check your refrigerant levels, check for any leaks and perform a full inspection to make sure your HVAC system is functioning smoothly.
In addition to performing installations, repairs and maintenance services for your heating and cooling system, we also offer a full range of plumbing maintenance and repair services. Our company is employee-owned, and our experienced technicians are licensed and fully insured. To learn more about what we can do for you, give us a call today.